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FAQs

Background

What is Process Software WebMail?

Process Software partnered with Calacode to deliver customers the best webmail and collaboration solution on the market while allowing them to continue to benefit from their existing Process Software email and spam & virus filtering solutions. Process Software now offers a complete enterprise email solution which includes PMDF Messaging Server, PreciseMail Anti-Spam Gateway for eliminating both spam, phishing, and virus threats at the Internet gateway, and Process Software WebMail, a high performance email and collaboration solution.

Why Did Process Software Partner with Calacode?

We have evaluated dozens of webmail software products on the market and chose to partner with Calacode because their software is intuitive, fully customizeable (full source code is provided), and it supports multiple platforms. Also, Process Software’s first line of sales and support is backed by fully committed growing international development team.

How does Process Software WebMail compare to other email software?

Process Software WebMail includes the full source code, allowing clients to modify features as required without expensive development costs. The interface of WebMail is constantly kept up-to-date with browser enhancements, so that it always offers one of the most attractive and intuitive interface available. WebMail software has been designed to scale to over 1 million active email accounts.

How thoroughly tested is WebMail?

WebMail was first developed in the summer of 1998. Since then, it has been used by numerous large ISP's, government organizations, and corporations worldwide.

Millions of people have active email accounts which are hosted on WebMail installations, and each day the userbase grows. The software is continuously and thoroughly tested by developers, administrators, and users.

What are the future plans for WebMail?

Process Software WebMail will continue to be a full-source code product, keep up with advances in Ajax, HTML, Javascript and web developments in general, collect suggestions for fixes/improvements from users and administrators, and respond to the needs of large volume providers as well as occasional users.

Where can I purchase WebMail?

The software can be purchased by contacting the Process Software sales team (sales@process.com) or Process Software partner. Process Software WebMail is shipped electronically.

Can I have a demo version of WebMail?

Yes, you can download a fully functional free trial of WebMail by contacting sales@process.com.

General Technical Questions

What sort of hardware do I need to run WebMail?

Hardware

Recommended:
Pentium Class, 1Ghz+
512MB RAM
80GB HDD

Minimum:
Pentium Class 500Mhz
128MB RAM
10GB HDD

System Requirements/Software

How much harddrive space do I need?

That all depends on how much mail is stored by your clients. Because you have the power to adapt WebMail to your needs, you can restrict the size of user mailboxes. Therefore the space needed is flexible to suit your hard-drive capacity. The formula is as follows:

Number of users X user quota = Maximum hard disk space required for WebMail. In our experience an average of 40-70% of disk-quota is used server wide for accounts.

How compatible is WebMail with my existing webserver setup?

The software is developed to run in the Apache webserver environment. Due to our concerns regarding the stability and security risks inherent in alternate webservers, we currently support WebMail on the Apache webserver platform exclusively.

WebMail Feature Questions

Which languages can it support? Can it be modified to support another language?

WebMail has been designed to use a multilingual template so that conversion to the language that best suits you is eminently possible. Since the source-code and HTML files are separated, all that needs to be done is to translate the Language file.

How do I modify the user-interface of WebMail to suit the design of my website?

Since WebMail includes the Full Source-Code you can modify any element of the software to suit the design of your website or client's project requirements.

The entire user interface of WebMail can be easily changed by modifying the content of the files located in atmail/html directory.

Does WebMail support large user bases? How large?

Yes. How large depends on the hardware used in the server machines. When using WebMail for a user base of over 50,000 accounts, we recommend using more than one server. As newer and faster server hardware is made available, this number will likely go up -- of course, volume of mail delivery and speed of the network are factors as well.

Configuration Questions

What browser should I use with WebMail?

Any browser which supports frames can use WebMail, although to use some of the advanced features of WebMail we recommend Internet Explorer 6+ or Firefox 1.0.4 or greater. Since WebMail uses Javascript and Ajax/DHTML (XUL in Firefox) to spice up the user interface, it is required to use a current version of your browser to take advantage of the most advanced features.

Why does WebMail send a cookie on every request?

To keep login sessions separate and secure, WebMail uses cookies to store the Session ID and other login information. Be sure that your browser supports cookies and that the cookie support is enabled.

Does WebMail support SSL?

Yes, using SSL with WebMail is highly recommended for security reasons. Since WebMail is served by the application layer of the webserver's http handling, WebMail needs no extra modification to run under SSL.

In summary configure an SSL Virtual-Host to point to the DocumentRoot of WebMail under /WebServerDocumentRoot/webmail.

You can also modify WebMail to send login details via HTTPS then redirect to HTTP for the rest of the interface.

 

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