Process Software has provided organizations of all sizes superior
customer support and service for over twenty years.
"Process Software's Technical Support is also very knowledgeable
and responsive."
David Barnes
Systems Analyst, Kaleida Health
"Process Software's Technical Support Group is very responsive
and knowledgeable even with intricate DNS matters."
Minos Dounias
O.S. & Network Interoperability Specialist,General Dynamics
Process Software offers the following technical support programs:
Standard Maintenance Service includes telephone
or email hotline support during Process Software's published standard
business hours. Process Software Technical Support Specialists provides
customers with assistance on issues such as installation, configuration,
compatibility, software troubleshooting and feature/functionality
for Process Software products.
24-Hour Maintenance Service is available to North American
customers and includes all services available with Standard Maintenance
Service plus emergency troubleshooting telephone assistance, for up
to three (3) designated contacts, 24 hours a day, 7 days a week. Some
Process Software business partners also offer this service and should
be contacted directly to learn more about their service programs.
Media and Documentation Update Service for MultiNet and TCPware
customers. This service provides customers with a new media and hard
copy documentation kit with each major software update. Media and
Documentation Update Service may not be purchased on a standalone
basis, only in conjunction with the purchase of Standard or 24 Hour
Maintenance Service Agreement(s).
Printed Documentation Update Service for PMDF customers.
This service provides customers with a new set of hardcopy documentation
to be shipped with each major software update.
CD Media with Online Documentation Service
This service is free of charge to PMDF, PreciseMail and SSH for OpenVMS
Maintenance customers with each major software update.
Telephone: 800-394-8700 or 508-628-5074
Email: support@process.com
Fax: 508-879-0042
For 24-Hour Support, please use the telephone number provided on the
rolodex card in the 24-Hour Maintenance Service package.
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