License terms and conditions that apply to the software first issued to the customer shall apply to the subsequent software updates issued by Process Software LLC. Process Software retains all proprietary rights and title to all software updates and no ownership of any of the software shall be transferred to the customer.
Standard Maintenance Service should be purchased for each license in use and includes access to telephone or email hotline support during Process Software's published standard business hours. Hotline support includes assistance and support of issues such as installation, configuration, compatibility, software troubleshooting and feature/functionality of covered Process Software products. For the TCPware and MultiNet products, Maintenance Service does not include the shipment of media and documentation updates. Media and Documentation
Update Service must be purchased to receive updates. Maintenance Service does not include training or consulting services.
24-Hour Maintenance Service is available at an additional cost and only to North American customers and includes all services available with Standard Maintenance Service. In addition, 24-hour Maintenance includes emergency troubleshooting telephone assistance, for up to three (3) designated contacts, 24 hours a day, 7 days a week.
Media and Documentation Update Service which is applicable only to the TCPware and MultiNet products, provides for a new media and documentation kit to be shipped with each major software update. Media and Documentation Update Service may not be purchased on a standalone basis, only in conjunction with the purchase of Standard or 24 Hour Maintenance Service Agreement(s).
Documentation Update Service, applicable only to the PMDF products, provides for a new set of hardcopy documentation to be shipped with each major software update.
CD media with online documentation is provided free of charge to PMDF and SSH for OpenVMS Maintenance customers with each major software update.
TCPware for OpenVMS, MultiNet for OpenVMS, PMDF for OpenVMS, Windows, Solaris and TRU64 UNIX, and SSH for OpenVMS
Full telephone troubleshooting assistance is offered for the current shipping version and the most recent major release prior and its associated maintenance releases. Major release is indicated by the integer following the decimal point.
Bug fixes are provided for the current shipping version. Process Software encourages the customer upgrade to the most recent version of the software to receive a bug fix. In extreme situations and at Process Software’s discretion, patches may be created for the most recent major release prior to the current shipping release, however, this may include a fee to the customer.
Enhancements will be provided at Process Software’s discretion and only for the most recent version of the software.
TCPware for PDP-11 and Purveyor for OpenVMS
TCPware for PDP-11 and Purveyor for OpenVMS products are sold "as is" and there is no bug fixing service available. There will be no further enhancements to the TCPware for PDP-11 or Purveyor for OpenVMS products.
Telephone: 800-394-8700 or 508-628-5074
Email: support@process.com
Fax: 508-879-0042
For 24-Hour Support, please use the telephone number provided on the rolodex card in the 24-Hour Maintenance Service package.
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