PMDF System Manager's Guide

Chapter 33
33	Monitoring
33.1	Logging
33.1.1	Managing the Log Files
33.1.2	Log Entry Format
33.1.3	log_condense Utility
33.1.4	Examples of Message Logging
33.2	Web-based QM Utility
33.2.1	Accessing the Web-based QM Utility
33.2.2	Examples of the Web-based QM Utility's Web Page Displays
33.3	Message Circuit Checking
33.3.1	Configuring the Message Circuit Check Facility
33.3.1.1	The Circuit Check Configuration File
33.3.1.1.1	Available Circuit Check Parameters
33.3.2	Controlling the Circuit Check Facility
33.3.3	Interpreting the Circuit Check Counters
33.3.4	Loopback Addresses for Circuit Checking
33.4	Channel Statistics Counters
33.4.1	Purpose and Use of Counters
33.4.1.1	Example of Counters Interpretation
33.4.2	Implementation on OpenVMS
33.4.3	Implementation on UNIX and NT
33.5	Compaq Commander scanning module (OpenVMS and Tru64 UNIX only)
33.5.1	Required Software
33.5.2	Configuration
33.5.3	Operation
33.6	SNMP Support on OpenVMS
33.6.1	Operation
33.6.2	MIB Variables Served
33.6.3	Configuring the TCPware Subagent
33.7	Web-based Counter Monitoring
33.7.1	Using the Sample Monitoring Configuration
33.7.2	The Monitoring Option File
33.7.3	Monitoring Customization
33.7.3.1	Processing HTTP Requests
33.7.3.2	Generating HTTP Responses
33.7.3.3	Monitoring Commands
33.7.3.3.1	Channel Counters: command=show_counters
33.7.3.3.2	.HELD messages: command=show_held
33.7.3.3.3	General Information: command=show_pmdf
33.7.3.3.4	Processing Queues: command=show_queue
33.7.3.3.5	HTML SUBMIT Buttons: noop=label
33.7.3.4	An HTTP GET Example
Chapter 34
34	Performance Tuning
34.1	Basics
34.2	CPU and Resources
34.3	Disks and Files
34.4	Planning for Network Speed and Latency
34.5	Differential Handling of Large or Low Priority Messages
Chapter 35
35	Maintenance and Troubleshooting on OpenVMS
35.1	Background on PMDF Operation
35.2	Standard Maintenance Procedures
35.2.1	Check the PMDF Configuration
35.2.2	Check Message Queue Directories
35.2.3	Check the Ownership of Critical Files
35.2.4	Check that the PMDF Dispatcher and Servers Are Present
35.2.5	Check that processing Jobs Start
35.2.6	Check Processing Log and Debug Log Files
35.2.7	Running a Channel Program Manually
35.2.8	Checking that Periodic Jobs Are Present
35.3	General Error Messages
35.3.1	Errors in mm_init, such as "No room in ..." Errors
35.3.2	Compiled Configuration Version Mismatch
35.3.3	File Open or Create Errors
35.3.4	Illegal Host/domain Errors
35.3.5	Errors in SMTP Channels: os_smtp_* Errors
35.3.6	Error Activating Transport IN
35.3.7	No License Error
35.3.8	Error in qu_init: Usage Level Requires PMDF-MTA Service
35.3.9	Line too Long Error on MAIL-11 Channels
35.4	Common Problems and Solutions
35.4.1	Changes to Configuration Files or PMDF Databases Do Not Take Effect
35.4.2	PMDF Sends Outgoing Mail, but Does Not Receive Incoming Mail
35.4.3	POP and IMAP Clients Time Out
35.4.4	Time Outs on Incoming SMTP Connections
35.4.5	Outgoing TCP/IP Messages Sit in Queue
35.4.6	PMDF Messages are not Delivered
35.4.6.1	Checking Version Limits and Numbers
35.4.7	Message Queues Contain .HELD Files
35.4.7.1	Diagnosing .HELD Files
35.4.7.2	Cleaning Up .HELD Files
35.4.8	Messages are Looping
35.4.9	Received Message is Encoded
35.4.10	From: Address Missing in Notifications from PMDF
35.4.11	$MF$, $MB$, or other $M... Files
35.4.12	@DIS Mailing List Expands into the Message Header
35.4.13	Some Addresses Missing from Headers of Messages Sent from VMS MAIL
35.4.14	From: Addresses Contain SMTP%, EDU%, or Other Prefixes
35.4.15	VMS MAIL Exits or Hangs
35.5	Contacting Process Software Technical Support