PMDF System Manager's Guide
35.5 Contacting Process Software Technical Support
Process Software provides technical support only for sites with a
current maintenance agreement.
If you obtained PMDF from an authorized Process Software distributor,
then technical support in your timezone can be most efficiently
obtained from your distributor. You can also contact Process Software
directly if you want.
Process Software technical support can be contacted at:
- Process Software, LLC
959 Concord Street
Framingham, MA 01701 USA
+1 508 879 6994
+1 508 879 0042 (FAX)
The public mailing list for PMDF sites, firstname.lastname@example.org, is
another useful source of input and advice from other sites using PMDF.
When reporting a question or problem to Process Software technical
- Please include the output of the PMDF VERSION command. This will
include the architecture type for your system, the operating system
version for your system, the PMDF installed version number, and the
version of your PMDF shared library image.
- If the question regards a message, please include an
entire sample message, in particular including all message
headers. When sending a sample message via e-mail, please extract the
sample message (with all headers) to a file and then send that entire
file as an attachment; this is much preferable to forwarding the
message as a message since forwarding as a message leaves headers
(which can be an essential clue) subject to further processing.
- If the question regards the operation of a particular channel,
please include a debug channel log file; see Section 184.108.40.206 for a
discussion of obtaining channel debug log files.
- Be prepared to send copies of relevant PMDF configuration files, if
Process Software technical support requests them.